Contact

The fastest way to reach a person is to write it in the bot. Support is not a separate system with a ticket number: the same chat reaches us.

What to use for what

What you need	Where	What happens
Something is broken	Write it in the bot	We read it with the conversation in front of us, which is why it gets fixed faster than an email would
A refund	Write it in the bot	Handled for recent charges, usually the same day
Your data	/export in the bot	Immediate, no request needed
Erase everything	/delete confirm	Within 24 hours, no questions
A privacy request under GDPR or UK law	Write it in the bot	Answered within 30 days, usually much sooner
A security problem	Write it in the bot, marked urgent	Answered first, ahead of everything else
Press or partnership	Write it in the bot	Slower, but it arrives
Affiliates	The affiliate page	Terms and tracking are there

Why support lives in the chat

Most products put support behind a form that strips the context out of the problem. You describe what went wrong, a stranger reads three sentences with none of the history, and asks you to describe it again.

Here the message arrives in the same conversation the problem happened in. We can see which character you were talking to, whether the reply was cut off, whether a payment went through, and what the bot actually did. That is usually enough to fix it without a single follow-up question.

It also means there is no separate account to create and no password to forget. You already have the only channel you need.

Reporting something serious

If you find a way to make the product generate something involving a minor, a real person, or non-consent, tell us immediately and we will treat it as the highest priority. Include what you typed. We would rather see the exploit than have it sit there.

The same applies to a security flaw. We will not threaten anyone who reports one in good faith.

Refunds, plainly

If a plan or a credit did not do what the page said it would, say so and we refund it. We do not ask you to justify it and there is no retention script waiting to talk you out of it.

Telegram also handles Stars refunds from its side, so you have two routes rather than one. If the charge is recent, either works.

The one thing we ask is that you tell us why, because half the refunds in this category are for something that was simply broken, and we would rather know.

What we cannot do

We cannot recover a conversation after /delete confirm, because the deletion is real rather than a flag on a row. Run /export first if there is any chance you will want it.

We cannot tell you anything about another person's account, and we will not confirm whether one exists.

We cannot give medical, legal or financial advice, and neither can she.